Technical Support Services

For lasting reliability
  • At Active Lifestyle Solutions our goal is to help your business succeed. We believe in a comprehensive, prompt service from day one, to help your facility run smoothly. Our technical support team is on hand at all times to help you get the best out of your equipment.
Our Vision: To offer the most flexible and cost effective service plan in the industry
  • We strive to ensure that your facility is maintained and operating in an optimum working condition, which is an important part of a successful fitness offering. Active Lifestyle Solutions maintenance programs and comprehensive extended service plans provide ongoing care throughout the life of your equipment, minimizing downtime and maximizing customer satisfaction.
Warranty
  • Active Lifestyle Solutions offers outstanding warranties on all product lines - A typical warranty includes two years' parts, and one year labour. Active Lifestyle Solutions also offers warranty extension options.
Technical Support: There when you need us most.
  • Active Lifestyle Solutions understands that a successful fitness offering is an ever evolving area that requires constant service and upkeep to maintain freshness and appeal.  We have the necessary experience to understanding your business and your customers' needs, and customizing the right service solution for your unique challenges. Whether you're an International hotel chain, or a professional sports team, Active Lifestyle Solutions is your total fitness equipment resource.
  • With our experienced technical manager and online support, our service team has the tools to keep your facility operating smoothly. Our standard call back time is 24 hours. The office is open Monday to Friday right through from 8 a.m. to 5 p.m.  A team of technically qualified staff are ready to help you in all ways possible: technical troubleshooting, parts ordering, installation support and all other technical questions regarding our products.
Active Lifestyle Solutions Direct
  • Our technicians can be reached by email or online to provide a quick, efficient response. For faster and more effective service, include product model, date of purchase and serial number information.
Training of maintenance personnel: Active Lifestyle Solutions technical staff, are also available to train your maintenance personnel in the preventative servicing of your specific equipment if required. To book your free technical assessment call today!! (T's & C's apply)