View Returns Policy Overview

PURCHASES MAY BE RETURNED WITHIN 10 DAYS OF DELIVERY SUBJECT TO THE FOLLOWING:

  1. It must be returned in its original condition.
  2. Applicable manuals, paperwork, parts and accessories must accompany the return.
  3. Items that have been assembled may incur a restocking/ handling charge.
  4. If the item/s require our trucks for pick up, an additional charge will apply.
  5. Online, shipped orders will need to be shipped back at your expense IF the product is not damaged from the factory and/or courier. If it is, then we will be happy to discuss a shipping arrangement with you.
  6. Original delivery, assembly, freight and shipping charges are not refundable.
  7. Returned items will be refunded after inspection upon our receipt of product.
  8. Original purchase price, plus applicable sales tax, will be applied in the original method of payment.
  9. If you want to exchange for a different item, you will need to return the original item and place a new order.
  10. Special order or customised items are not refundable

WARRANTY ISSUES

  1. All our products carry at minimum of a one-year manufacturers Warranty (this excludes labour costs which are only covered for the first 3 months). Longer guarantees are shown on the product page.
  2. If a product has a warranty on parts, this covers the product, no matter the location. To assess a defective product, it would need to be sent to one of our branches, or the customer can pay a call out fee, which is calculated by distance.
  3. Please note that it is the client’s responsibility to ensure regular servicing of your equipment to maintain the listed warranties.
  4. Warranty does not cover neglect, abuse or tampering. The onus is on the client to produce the original invoice.
  5. For any further information please contact us on service@activ-life.co.za